Sales teams!

Here’s Question #9 in our 10-part LinkedIn video series. How are you Ensuring Customer Success… BEFORE you get your PO?

A lot has been written lately about this “new thing” called customer success!

New job titles have even popped up called Customer Success Manager or Client Advocate … but in the end, one of the most effective ways to keep your customers coming back, is to help make THEM successful using your product or service.

Watch this 2-minute video for some insight into how to set your customer up for success, BEFORE you take their purchase order.

I post all the video questions here at and my YouTube channel.

Enjoy video # 9